Crisis Communication Management

In a constantly changing environment, where every second can alter circumstances and turn everything upside down, being proactive and strategic is essential. At Incógnito, we are dedicated to protecting your brand values through the development of effective crisis communication plans.

Why is Crisis Communication essential?

We are in a time of uncertainty, where information is disseminated instantly through social media and digital platforms. Properly managing a reputation crisis can mean the difference between lingering damage and a timely solution that helps restore trust.

Our innovative approach to crisis communication protects and reinforces your corporate image in times of adversity.

Customised Services for every challenge

Our team of communication and marketing experts, with more than 25 years of experience advising companies in all types of sectors such as airlines, energy and technology firms, offers:

Customised crisis plans

We equip your company with the necessary strategy to face and resolve crises efficiently.

Crisis communication handbook

We created this comprehensive resource designed to help you prepare to respond quickly and in an organised manner to any adverse situation. This document clearly defines the roles and responsibilities of the people involved in the communication area, ensures proper information management, determines the type and degree of response and facilitates the assessment of different crisis scenarios. It is a key component of our preparedness and response strategy.

Spokesperson training

We train your spokespeople so that they know how to deal with any situation before the media in a solvent manner, transmitting credibility, security and reliability.

Continuous monitoring

We follow the social conversation on Social Media and the impacts on the communication media not only to anticipate, but also to manage any crisis effectively from the analysis of the contents.

Strategic content creation

We develop key messages, briefs, Q&A documents, and press releases to ensure coherent and effective communication.

Benefits of a Crisis Communication Manual

Quick and effective response: allows for immediate and effective action in crisis situations.
Clear organisation and roles: detail the tasks and responsibilities within your team to ensure a coordinated response to a crisis.
Effective Information Management: optimise Internal Communication and how to target stakeholders, from suppliers and partners to public bodies and activists.
Scenario assessment: provides the tools to analyse and respond appropriately to various crisis scenarios.

Common Cases of Our Services

Executive management incidents.
Environmental and financial problems.
Serious accidents and food crises.

Labour disputes and harassment situations.
Social Media reputation crises.

If you are concerned about your company’s reputation or that your company’s position and leadership is at risk, act now. Implementing a crisis communication plan can prevent or mitigate future problems. Contact us to design a plan tailored to the specific needs of your organisation.

What are you looking for with this assistance?

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